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Customer Privacy

This Privacy Policy comprice Tamawal's Protocols that conclude the use and protection of personal data through Tamawal's platforms.

Tamawal company Data Protection Policy refers to the commitment of using and gathering all clients personal information and interested parties / Providers with the highest care and confidentiality.

All information is managed / handled strictly by following appropriate technical and organizational security measures against loss and unlawful processing of such information. With this policy, Tamawal ensures that gather, store and handle data fairly, transparently, and with consideration to individual rights.

Tamawal might update the Privacy Policy from time to time/ occasionally. Users will be notified with any changes / modifications, Tamawal encourages users/ Partners to read the updated policy carefully in full. Any modifications to the Privacy Policy will be effective from the date they are posted/Released on the Website or linked by an out source link.

The use of "Tamawal", "we", "us" or "about us" means Tamawal and the company that owns it, its subsidiaries, affiliates, allies, employees, permanent advisors and collaborators.

As a user of the site, you have the liberty to provide us or not to provide us with personal data, but if you choose not to share the required data, you will not be able to use or visit some parts or features of the site. If you decide to share your personal information, you (commit) and agree to this Privacy Policy. Users should be aware that using the Website for financing purpose may require the use of Finance providers ( Hosting ), telecommunications and other parties involved in the use of the Website or the services provided therein, and these parties may collect personal information about you including personal data, phone number, location and other information, As the collection of such information from other parties will subject to their privacy policy and Tamawal is not responsible for the privacy policy of any third party.

"Personal Data" means any information that personally identifies you or can be used to identify or contact you, such as your name, email address, address, and phone number. Tamawal does not collect/gather any personal data of users of the site unless it is stated to do so. When you visit the site, your domain name and its host device (server) will be registered, which will form part of your email and the pages you have visited. This information will be used to prepare general statistics and indicators about Web site visitors. Personal data may be requested when filling out electronic/digital forms for services, promotions, or surveys. These electronic/digital forms may request personal data such as name, phone number, e-mail address, work address and any other relevant information. The process of collecting personal data through electronic/digital forms will be subject to the provisions of the privacy policy and special conditions that you must agree to when filling out the form. If it is found that the electronic/ digital form does not include special conditions the privacy policy, general terms and conditions of using the Web site apply to the data provided in the form.

Third party channels such as Social Media platforms might provide Tamawal with some personal data/information. For example, when using the login information for the social media platform for the purposes of accessing Tamawal website, some information available on this platform may be shared with us, and it may include your personal data available in your account.

In addition, you may want to create an account with Tamawal to benefit from the services provided in the Platform , in this case you must choose a "user name" and a "password" for your online account, and you should be aware that any information entered and stored in your account will be accessible stored to any person who has your username and password. Therefore, you must protect them carefully and not disclose or share them with anyone else. Tamawal might use automated payment services provided by third parties to receive payments through the Site. If you wish to make a payment through the site, you will be directed to the automated online payment page of the service provider and not Tamawal. Any personal data provided through the automated payment page will be collected by the payment service provider and not by Tamawal, and that data will be subject to the privacy policy of the automated online payment service provider and not this privacy policy, Tamawal has no control over the external payment page and not responsible for the automated online payment service provider's use of information collected.

Personal data may be disclosed to third parties if we have a reasonable belief that: (a) to fulfill the requirements of laws, regulations or rules relating to a financing activity in the Kingdom of Saudi Arabia, (b) to meet the requirements of legal procedures, (c) to respond to requests from entities or governmental and public authorities, (d) to implement the terms and conditions of use of the site, (e) to protect the business operations of Finance and its affiliates, (f) to protect the rights of Finance and its allies, rights, privacy, safety and property of third parties, (g) to be able to claim any compensation or legal action for us or to reduce the damages we may occur.

Our site may contain links to other parties' sites. None of these links are under the control of Tamawal, if you share your personal data to those sites, the process will be carried out through the site that the link directs you to, the site might collect your personal data that will be subject to the provisions of the privacy policy of the other site. We therefore recommend that you read the privacy policy of other sites carefully, and to confirm that our site does not address the data and privacy practices of external parties sites, including their affiliate companies sites that are not expressly subject to the provisions of this privacy policy.

A "cookie" is a small text file that is stored on your computer or phone when you visit websites. You can search for more information about "cookies" on the Internet or by visiting this website www.allaboutcookies.org. Tamawal uses cookies to monitor website performance and to give you a better online experience, in order to make the website more relevant and personalized to you. If you delete the cookies of the website, you will be treated as a first time visitor as well as some of our services may not work as you expect if you do not allow your cookies to be stored. However, you will still be able to use other digital services.

Tamawal will retain the personal data for a requisite period to achieve the purposes for which the personal data was collected as stated in the Privacy Policy, and in accordance with the period permitted by the system.

Precautions have been taken to protect personal data within the Company from loss by Tamawal, as well as misuse, unauthorized access, or destruction. Therefore, it should be noted that although we are keen to provide a safe and reliable website and applications to users. Although we cannot allegate to provide (100%) secure sites and applications. If you think that your use of the site will not be safe for some reason, please inform us of the problem immediately through the aforementioned contact methods.